Refund policy

At زَرکار, we believe in providing our customers with not just exceptional products but also a seamless shopping experience. Our refund policy is designed to ensure that you feel confident and secure in your purchases. We understand that sometimes things don’t go as planned, and we are here to support you every step of the way.

Our refund policy allows you a generous 7 days from the moment you receive your item to request a return. This means you have ample time to evaluate your purchase and ensure it meets your expectations. We want you to be completely satisfied with your selection, whether it’s the elegant Marina Shawl Collar dress or any other stylish piece from our curated collection.

To initiate a return, simply ensure that your item is in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. This attention to detail not only helps us process your return efficiently but also ensures that the next customer enjoys the same high-quality experience you did.

Once you’ve confirmed that your item meets the return criteria, reach out to us at zarkaar.com@gmail.com. We’ll guide you through the return process, providing you with a return shipping label and clear instructions on how to send your package back to us. Remember, items sent back without prior authorization cannot be accepted, so please follow the steps carefully!

We also recognize that sometimes, items may arrive damaged or incorrect. If this happens, please inspect your order upon receipt and contact us immediately. We are committed to making things right and ensuring that you receive the quality you expect from زَرکار.

While we strive to accommodate all returns, there are certain exceptions. Items such as perishable goods, custom products, and personal care items cannot be returned. If you have any questions about a specific item, don’t hesitate to reach out—we’re here to help!

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed within 10 business days, although please allow additional time for your bank or credit card company to post the refund.

At زَرکار, we are passionate about ensuring that your shopping experience is as enjoyable as the beautiful pieces you choose. Our refund policy is just one way we strive to provide you with peace of mind and confidence in your purchases. Thank you for being a part of our community!